Customer's work piece (what the usage of the machine). The requirement of the work piece. (the size of the work piece, the time of the heating, the length of heating work piece). Thanks for your understanding and cooperation.These charges are the buyers responsibility. We will track the item all the time until it is reached to you. Return accepted in 30 days after the item reached to you. Return package must be in the original packaging, everything must be in new condition. A good feedback is very important. We will work with you to solve any problems. If you have a question or concern before or after receiving your item, please do not hesitate to contact our customer service team by clicking on the "Ask a question" link in the bottom left. The item "New Double Pan Fried Ice Cream machine Stir Yogurt machine Fry Ice Roll Maker" is in sale since Thursday, June 15, 2017. This item is in the category "Business & Industrial\Restaurant & Food Service\Refrigeration Equipment\Ice Cream Equipment\Soft Serve Ice Cream Machines". The seller is "galaxyshopzz" and is located in Shenzhen. This item can be shipped worldwide.